Rent is always paid in advance and is invoiced on the 1st of each month usually. You may have been asked to pay more rent in advance depending on your application status if you are non-UK resident or a student. Please note that keys can not be released unless there are cleared funds paid into our client monies rental account. It should be noted that we do not accept cash payments but this can be paid through your bank cashiers.


Your deposit will be held on our client monies deposit account and is protected through the government back scheme We are registered members of the Safe Agent network as well, so you have full client-money protection for your deposit. As a fully accredited Lettings Agency we belong to a number of professional bodies listed below, so you can be sure your tenancy and depost is in safe hands.

Accredited by...
Moving in...

On your agreed move-in date, as stated on your tenancy agreement, we will meet you at the property to hand you over the property keys and show you how things work in the flat. We will confirm the check-in appointment time, which is usually in the afternoon after 1pm and a member of our client services team will contact you accordingly to arrange.

Inventory report

Once we have recieved cleared funds on our bank account for the first month's rent and deposit, we will arrange for an independent inventory clerk to provide a report of what items of furnishing are included with the rent, a general report about the property condition and to take utility and meter readings at the property for Gas, Electric and Water bills as required. You will then take over the payment of utility bills and council tax payments at the property from the agreed start date of your tenancy. The inventory clerk will carry out their inspection prior to you moving in and we would always advise tenants to report any identified defects immediately so that they may also be recorded into the inventory report where possible.

Need help moving?

We work with a number of removal firms and companies and would be happy to refer you to them if you are looking for assistance on your moving date! We'd be delighted to arrange that for you!

Making you feel at home

Our business philisophy and culture is built on Making you feel at home. We understand that renting and moving is a hassle. We pride ourselves in delivering homes which you will want to stay in over the long term. We don't operate a "Let Only" service and then simply hand you over to an unknown Landlord. We manage all our own properties and ensure they meet our professional standards and that your tenancy is properly managed according to consumer guidelines and legal regulations.

Property maintenance

As part of our service of care, we will arrange for any necessary maintenance and repairs issues to be resolved. We won't just dis-appear once you have moved in. Our network of professionally qualified contractors are on hand to assist you with your stay. Our experienced property management team are on-hand to ensure any issues at our property are quickly resolved. With over 100 flats under management we have dealt with almost every kind of maintenance issue imaginable! If you are currently experiencing a property maintenance issue, simply click on the button below to report it to our maintenance team and they will be in touch soon!